HS Performance

Terms and Conditions

Welcome to HS Performance. These Terms and Conditions govern your use of our personal training services, website and any related services we offer. By engaging in our services, you agree to abide by these terms. If you do not agree, please refrain from using our services.

Terms & Conditions of this Personal Training Agreement

Session Cancellation Policy: 12 Hours minimum notice must be given to your Personal Trainer if you are unable to attend your Personal Training Session. Failure to give 12 hours minimum notice to cancel a session will result in the loss of that session with no refund. Where sufficient notice is given, the session cancelled must be made up with your trainer and will not be refunded. Cancelled Contracts: If you decide to terminate your PT sessions without notice, any outstanding payments will be sent to a third-party debt collection agency. Failure to pay these sessions you have committed to may affect your credit rating going forward. Any outstanding debt will also be debited from your account if you fail to co-operate with your trainer.

By signing this you agree to let this happen. This agreement requires a minimum term of 8 weeks. If you decide to cancel your personal training sessions before completing the 8 week term, you will be required to pay 50% of the remaining balance for the unused sessions.

Direct Debit Personal Training Only

Cancellations and Time Holds: There are no long-term lock-in agreements. If you wish to cancel your debits you will need to fill in appropriate paperwork with your trainer and submit before next debit date. Paperwork MUST, WITHOUT FAIL, be provided to your trainer for them to submit for processing for ANY payment enquiry.

Arrears/Payment defaults: If a payment is missed due to insufficient funds, your Personal Training sessions will continue without delay. There will be an overdue fee added to your next debit. This fee is added by our third-party payment provider and cannot be waived.

Terms of Direct Debit Agreement: Your Direct Debit is managed by a third-party billing services provider. By completing and signing the Direct Debit form you are agreeing to this company's Service Agreement, of which you have been provided a copy.

Non-Attendance of Sessions and Debits: If you fail to attend to your PT sessions, this WILL NOT result in your Direct Debit Agreement being held or cancelled. Please inform your trainer of ANY payment related enquiry so appropriate paperwork can be filled in.

Non-Claimed Sessions: Please note that if you accumulate an amount of sessions that have not been claimed for any reason, these sessions will not be refunded. You are able to carry out these sessions yourself or have a friend or family claim the sessions, if for any reason you cannot attend.

I understand that my Personal Trainer is not able to provide me with medical advice. I will not hold my Personal Trainer, their employer, its staff, contractors or any associated business liable in any way for any injuries that may occur while I am on the premises of the training facility, apart from any normal public liability issue applicable as per normal daily operation of the premises.

In consideration of my payment for participating in the activity detailed in this agreement.

I Agree to Release And Indemnify, my Personal Trainer, their employer, its staff, contractors or any associated business for any incident or injury that may occur as a result of my participation in this activity, and I agree and understand that I participate in this activity at my own risk and responsibility.

I release, and hold harmless my Personal Trainer, their employer, its staff, contractors or any associated business from and against all and any actions which may be made by me or on my behalf or by other parties for or in respect of or arising out of injury, loss, damage or death caused to me or my property whether by negligence, breach of contract or in any way what so ever.

I accept all responsibility for any injury, loss or illness that may arise from use of the gym’s services both inside and outside of the facility. I will not hold the facility itself responsible in any way. I ALSO AGREE THAT in the event that I am injured, or my property is damaged, I will bring no legal claim or otherwise, against my Personal Trainer, their employer, its Franchisees, its

Franchisors, its staff, its contractors or any associated business in respect of that injury or damage.

By engaging with HS Performance, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. For any questions, please contact Harrison Smith,

0427 834 577.

Return and Refund Policy

At HS Performance, customer satisfaction is a top priority. We understand that situations can arise that may require changes to your training services. Below are the terms and conditions governing the return and refund of personal training services.

1. Terms of Return

Number of Days: Returns and refunds can be requested within 7 days of purchasing a training package or service. After 7 days, refunds will not be processed, except in exceptional circumstances (e.g., medical conditions).
State of Return: All sessions being returned for a refund must be unused. Any completed or partially completed sessions are non-refundable.

2. Reason for Return

Refunds may be requested for the following reasons:
- Medical Conditions or Injuries: A doctor’s note may be required.
- Scheduling Conflicts: If you are unable to commit to your current training schedule.
- Service Issues: If you believe there was a service issue that could not be resolved (e.g., trainer unavailability).

3. Process for Return

How to Initiate a Return: To request a return, please contact us by email at harry.smith3095@gmail.com or call 0427-834-577. Include your full name, contact details, reason for the return, and the details of your training package.
Review Period: All return requests will be reviewed within 3 business days. Additional documentation may be requested to process the refund.

4. Process of Refund

Terms of Refund: Refunds will only be provided for sessions not used. If a discounted package was purchased, the remaining sessions will be refunded based on the pro-rated package rate.
Refund Duration: Approved refunds will be processed within 7-10 business days after the review period.
Payment Details: Refunds will be issued using the original payment method (e.g., credit card, bank transfer). Please allow for processing times of up to 10 additional business days, depending on your financial institution.

5. Contact Details

Email: harry.smith3095@gmail.com
Phone: 0427-834-577
Address: 01/612 St Kilda Rd, Melbourne, VIC 3182, Australia

6. Other Terms and Conditions

No-Show Policy: If you do not attend a scheduled session without prior notice of at least 24 hours, that session will be considered completed and is non-refundable.
Package Expiration: Training packages must be used within the agreed time frame. Expired sessions are not eligible for refunds.
Transferability: Training packages are non-transferable and cannot be shared with others.
Exceptional Circumstances: Refunds outside the standard terms may be considered for exceptional cases, but will be reviewed on a case-by-case basis and require supporting documentation.
Cancellation by Trainer: If HS Performance cancels a session for any reason, you will be entitled to reschedule or receive a refund for that session.

This policy is intended to protect both the client and the trainer, ensuring clarity and fairness for all parties involved. For any questions or clarifications, please contact us using the details provided.

Terms and Conditions

Return and Refund Policy

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